Company Response Review Report Review
BAIT & SWITCH

Wilson Submitted this review about Auto Transport 123
Review made Live: 3/26/2018 6:07:00 PM
Talks down about other carriers during sales pitch and about how they bait & switch you.
Then they end up doing the same thing once you sign the contract.
AT123 says they can do your transport at a guaranteed price, but once you sign a contract, they will decrease communications with you.
Later when YOU call, they will inform you that they can not meet your delivery date, but coincidentally they can for a higher price and not the original guaranteed price.
This is due to the fact that all transports are essentially auctioned on a website inaccessible by consumers.
The higher the price, the more likely & quickly your transport will be selected.
However, this also means their "guaranteed price" is meaningless.
They also say they have tracking you can use to know exactly where your truck is, but its absolutely useless.
Once the driver picks up your shipment, they are not AT123 drivers and AT123 has essentially no power over what that driver decides to do, what detours he takes etc.
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#2254823-AT
Quote or Order Cost:
$1250

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 3/27/2018 6:39:00 PM
William Kim .. I wanted to apologize about your transport and the driver delay . I understand you were very excited to get your new truck home and thing took a little longer then expected . Also the driver we had was just an option and was totally up to you to take . We never want you to spend more then you have to . Next time you ship you will diffidently have a return discount . Talk soon :)