Auto transport.

Stanley Maina Submitted this review about Auto Shipping Group LLC
Review made Live: 2/7/2020 11:48:00 AM
My experience started of great with Kimberly being very helpful. Once the vehicle was picked up from texas i tried contacting the driver and Kimberley multiple times, even leaving messages and did not receive a call back from them. The vehicle was agreed to be shipped to New Jersey but the driver finally answered the phone and said he was dropping it off in Pennsylvania. I had to send my brother on a 2hr drive to go pick up my vehicle. I would like to be contacted by someone from this company and given an explanation as to why i paid for door to door service but what I received was nothing close to that. Not recommending this to family or friends that are in need of auto transport in the near future.

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 2/7/2020 5:00:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY 13 YEARS NOW! A+ ACCREDITED! Stanley, I'm so sorry you feel this way. I have no missed calls from you, no voicemails from you during that time.. Your vehicle was picked up on a Monday with projected estimated delivery of Friday/Saturday. On the 17th we were notified by the carrier that delivery would be Monday. We then get a call on Monday from the carrier that someone you sent was at their facility to pick up the vehicle. We had no record of this person on file, so the carrier refused to release to them until you gave us the go ahead, at which time I texted you to get his name. Once you replied with his name they were able to release your vehicle to them. We were NEVER told by you or the carrier that pick up was in PA as the carrier is based right over the border of NJ in NY.. So again we are sorry about this and wish you would have told me sooner. THIS IS THE SECOND REVIEW THIS CUSTOMER HAS POSTED.. https://www.transportreviews.com/Company/Auto-Shipping-Group-Inc/Reviews/374252. IT HAS BEEN REPORTED FOR REMOVAL OF A DUPLICATE