Review Report Review
Zero Communication

Gilberto Submitted this review about Auto Shipping Group LLC
Review made Live: 12/23/2019 6:16:00 PM
I recently did a move from Hawaii to Virginia (port to door) and from my experience I will never hire this company again due to their poor communication and handling of delays. My expectation was to hire a broker to handle everything and only communicate through the broker for updates but, instead from the beginning I get on a three-way call to schedule and give my credit card info over the phone to a boat shipper. After dropping of my car at the port, I receive zero communication after... Every single call concerning the shipment of my car was initiated by me. My car arrived in CA... no call of that status. The only call I receive is stating that they need my credit card info ASAP to pay the trucker shipping company moving my car from CA to VA. After that transaction, once again silence. I called a week later only to find out that there was a delay in shipping (no call letting me know of this delay), and then they tried to give me the contact info to the trucking company to call them direct... which I was not going to do because I hired them to mediate my move. Finally as my car was moving across country, still no communication or update statuses. I call ASG the day my car is scheduled to arrive only to find out that they don't know why the truck hasn't showed up. Come to find that the person assigned to me as my agent, had gone on leave, and the truck is delayed and will deliver my car on a different day. The first person I spoke to tried to deflect the responsibility of calling the trucking company on me but, finally spoke to a different person who apologized for the original agent for not making the proper coordinations while In the middle of my move. I received my car exactly 1 month later.
Shipment Details
Origin State:
Hawaii
Pickup:
Early
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Unk
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was damaged