Look Elsewhere

K.R. Submitted this review about Auto Shipping Group Inc.
Review made Live: 10/22/2018 1:02:00 AM
If you are smart and you care about your vehicle, choose a more reputable company. I wish I had done the so.Unfortunately, I was a victim of ASG. I scheduled to have my vehicle shipped from Atlanta to Texas. Long story short, my vehicle arrived two days late and the vehicle was damaged and noted in the arrival BOL. I had to get the vehicle assessed by an insurance adjuster and an auto body shop. Now, neither ASG nor the driver is taking ownership and I am forced to litigate. I actually relied on this website when I originally chose ASG. It was only after the incident that I came back and re-read the reviews. The second time around, I noticed all of the repeats (names, text, phrases) and I realized many of the reviews weren't real. Likely employees. Stay away from this company.

Company Response
Terry Williams from Auto Shipping Group Inc. Submitted this response.
Response Date: 10/24/2018 11:35:00 PM
Khadir Richie, As we apologize that the carrier was delayed, and the ESTIMATED delivery was a few days late. We do have it noted in our order that you were flexible on the delivery side.. so the carrier was aware of that as well. Now to address the damage. The carrier insurance was provided to you right after you reported the damages to us. You state that your damages are roughly 500, and the carriers deductible is 2500. So the damages are falling under the insurance deductible and therefore the insurance company for the carrier will not get involved. We approached the company to help you out of their own pocket because they caused the damage while in their possession. We are NOT the ones who had possession of your vehicle, but as the broker we provide you all documentation and help in the direction that you need to proceed. We have answered all phone calls, texts and emails from you regarding your issues, so we have not left you on your own. We have instructed you on what to do but we cannot do it for you. As for the "repeat name/text/phrases" That is OUR employee's replying to the customer review that they left. The customer, as you now know since you left a review has to confirm the email address of which you supply in order to leave the review. These are actual customers. Transport reviews has a strict criteria and they only allow one email address per customer, so.. no they are not done by the employee's at Auto Shipping Group. We wish you well and hope there are no more issues.