Bait and switch

Sean Submitted this review about Auto Shipping Group Inc.
Review made Live: 6/6/2018 11:32:00 AM
The carrier was very good, otherwise rate a 0. Communication was lacking, especially as the move date got closer. While lured into the program with low (not lowest) door-to-door rates, ended up with terminal pickup over an hour away at much higher price. It all translated as either not knowing their business, or deception, can't figure out which. With several friends using other companies with total, referencable satisfaction, I won't be using this service again.

Company Response
Terry Williams from Auto Shipping Group Inc. Submitted this response.
Response Date: 6/6/2018 6:57:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY ALMOST 11 YEARS NOW! A+ ACCREDITED! Sean, I'm sorry you feel that way. However I need to clarify a few things. Your order was placed on the 7th, and sent you email, texts and phone calls for the first 7 days, then I sent an email on the 14th, and the 15th with an update. We found you a carrier on the 16th that you agreed to take at the higher rate. You were never told you had to take it. We offer every carrier to you in case you'd like to take it. We never raised the rate on you. Our fee did not change, so it was not a bait and switch. The carrier picked up a day earlier than their estimate. The average time to find a carrier is 1-10 business days, which we did. So again I"m sorry if you didn't understand the timing or pricing after we discussed it and you received it in your invoice and terms. Below is what is at the first two things of the terms and conditions that you signed, so again if they were not clear I apologize... IMPORTANT CONSUMER NOTICE Due to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated. You do have the option to cancel your order without cost or obligation. 1. Auto Shipping Group Inc. agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days.