ASG brokers with shady trucking company, UZ Auto Transport

Sandra Novack Submitted this review about Auto Shipping Group Inc.
Review made Live: 6/5/2017 12:30:00 PM
This company contracted out to UZ Auto Trans to ship my son's truck from Massachusetts to his Air Force base in Cheyenne, WY. Well, everything was fine, even picked up a day early, but once they got to Colorado (which is where UZ Auto Trans is) that's where it stopped...and my son's truck sat there for 4 days before they got it to Cheyenne on a flatbed. Barely anyone there spoke English, and the "manager" kept blowing off my calls and lying to me. Truck was picked up on 2/11/17 and did not get delivered until late 2/20/17. However, UZ had the truck in Colorado on 2/16/17 and hassled my son (who is in the military) to be at the gate of the AFB on Friday in the mid morning. When my son explained he can't leave a FORMATION in the military mid morning, they said they'd be at the gate at 5pm. NEVER showed. Then they lied about something being wrong with their truck and couldn't deliver until Tuesday, 2/21/17! Total scam artists, holding my son's vehicle hostage while he waits with NO transportation at his base. Shameful. I contacted Stephanie at ASG. She did get them to come Monday 2/20/17 but all and all it was an expensive, stressful and DISAPPOINTING experience! Word to the wise - find out what trucking company is being brokered and check their references - UZ Auto Trans out of Colorado SUCKS

Company Response
Terry Williams from Auto Shipping Group Inc. Submitted this response.
Response Date: 6/9/2017 11:32:00 PM
Sandra, Sorry to hear this is how you felt about transport. However, per the carrier he was trying his best to work out a delivery arrangement with your son. They cannot always hold on to a vehicle as they have lots more cars and customers to deal with as well. Once they were unable to deliver to your son they had to then find plan B to get car to him via local flatbed as their truck had to get on the road for other deliveries. The Monday was not a 5pm no show the carrier called in advance and stated he was not going to make it due to mechanical issue on the truck they contracted to pick up, they then had to find another truck whom could do it right away. In this industry we provide estimates as these drivers have many things they are up against, road conditions, truck issues, other customers, etc. I am sorry you felt this service was not so good.