Lance Staab 360.406.4893 lance@autoshippinggroup Tiffany I apologize for the damages to your vehicle. As a company we do our best to secure companies that are fully insured. Unfortunately this company gave us false information. According to what they sent us it was within industry standards. It is like when someone gets in an accident with you and gives you there insurance and later you find out it was not correct. Incidents like this happen. From your review it seems like I was intouch with you thru out the process. If you want to write another review and address the carrier feel free to do so. I feel I was not hiding from you and I was there to help you. Thanks