Company Response Review Report Review
Extremely dissatisfied with service

shreyasi bagchi Submitted this review about Auto Shipping Group LLC
Review made Live: 3/17/2016 2:03:00 PM
I used them to move my Honda Accord from California to Texas. They do a vehicle check for any damages before the loading of the car which is fine. I was told that the insurance is included in the price I was quoted. When the car finally arrived, I was waiting in the lot for my car. The way they handled the cars was pretty rough. They had to get other cars off the trailer, to get mine off. Given the way they were handling those cars, I would be pissed if it was my car. Because I was standing there, he handled my car a lot better. I noticed a scratch in my front bumper and my mud guard was broken on the front bumper. I pointed them out to him and he asked me to mark it on the verification sheet which I did. I have beige interiors and it had dirty fingerprints all over it. So, in order to claim these damages from the insurance company, I called them a week later. A very rude man handled the call and told me that there was no reason for them to believe that I hadnt caused those damages and that I should have called them within 24 hours of receiving my car. I pointed out that I even marked out the damages on the sheet in front of the driver. Apparently the INSURANCE IS VALID ONLY for 24 HOURS once u receive the car. They handled it really badly and the insurance is basically a sham. NEVER use them.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1017992
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 3/17/2016 7:14:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY GOING ON 10 YEARS NOW! A+ ACCREDITED! Shreyasi So based on what I can see on the notes from Heidi who was the rep back in JULY when you had the vehicle shipped, there was a new scratch and a mudguard was broken in two places. She emailed you the insurance and instructed you to file a claim. Insurance needs to be claimed right away so that they know it happened while the vehicle was not in your possession. You called us on the 28th of July to tell us of the damages, but did not call the insurance company or the carrier until the 11th of August. That will not be claimed on insurance because it was almost 2 weeks since the vehicle was delivered. You have to be able to show proof that it was damaged in the carriers possession as it states in our terms and the carriers terms which you signed. The insurance isn't valid for 24 after receiving your vehicle but you need to report the damages within 24 hours which you did not do. I am sorry that the terms and conditions were not clear. It has been 9 months since this happened and we haven't heard from you since August. We potentially could have helped you but too much time has passed no. We are sorry but there is nothing more we can do.