Lance Staab 360.406.4893 lance@autoshippinggroup.com Renee, As sorry as we are that you decided to cancel the carrier with us, yes you were charged. The carrier did show up, as you spoke to my supervisor Kimberly while the dispatcher was outside doing an inspection of your vehicle. You would not release the vehicle to them because they were a few hours late picking up the vehicle. You were never told to take the entire day off work, the carrier called you and told you to be there, you got there and their dispatcher was there to do the inspection of the vehicle. You were told that after that point that you could return to work and he would get the vehicle loaded. You are the one that wanted to wait around for the actual truck to show up, and that is at your discretion. We provide all phone numbers to the carriers, one of which is usually a cell phone, so that the customers do not have to wait around all day. Our terms state that if the carrier shows up and you do not release the vehicle you you are still charged so we can reimburse for any lost gas. The person who was at your house was with the carrier who was doing the inspection of the vehicle so when the actual driver showed up they could just load the vehicle and leave. ALL dates and times are estimates as it also states in our terms and conditions that you signed and we have a copy of. I will lay out the terms below that pertain to your situation that you agreed to and signed. You are incorrect that we deal with other brokers. We are a broker and we hire the CARRIERS to pick up your vehicle. We did that, you did not release to the carrier as they were outside your residence. You were informed by Kimberly on that day that you had already been charged because we confirmed the carrier was at your location. Below are the terms that we will also submit to your credit card company to show that we are not in breach of our agreement: 1. Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days. 3. Carriers responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Auto Shipping Group Inc. must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee. 5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is loaded on to the carrier. At the time you place your order, a credit card or check is provided to be kept on file. Your credit card will be authorized at the time you place your order. A fee of 30.00 per 1000 charged will be applied to all credit card transactions. The check will be processed the day of pick up. On the date your vehicle is scheduled to be loaded on to the carrier, we will process that payment for the deposit. The balance is due at delivery with cash, cashier check or money order directly to the carrier. *Please ask about our offshores, overseas, or out of country payment policy.* 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter If your vehicle is booked on a transporter before you fax or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Auto Shipping Group Inc. and no more. It is Auto Shipping Group Incs goal to only get paid if we perform the service of Auto Transport Broker. If a Carrier is assigned to your order and then you cancel your order, for any reason, a $75 fee must be paid to the Carrier for gas, logistics and lost fees 17. By submitting your order online, Auto Shipping Group Inc. understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Auto Shipping Group Inc. web site. By sending a faxed check to Auto Shipping Group Inc. OR by giving your Credit Card information to Paypal OR one of our representatives to book your order with us, you are agreeing to all of these Terms and Conditions. 18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been place and a carrier has been assigned, Auto Shipping Group Inc. holds right to cancel the order and proceed with the cancellation policy.