Company Response Review Report Review
concerned about dishonesty

Andy Nicholes Submitted this review about Auto Shipping Group LLC
Review made Live: 10/5/2014 11:59:00 PM
Initial customer contact seemed knowledgable and courteous. They were prompt and set up pick up quickly. That seemed well. First problem: After car was dropped off they charged my card only for the boat portion of the transport not the whole trip. That was ok but then told me I needed cash to give to driver for the remaining amount. This was not told to me up front. Second problem was once car arrived at port they called wanting $150 dollars to get picked up that day or I would have to pay storage charges until one of the truckers could pick it up. I feel this was dishonest move on their part. They knew when vehicle was arriving and should have had someone already planned to pick it up. Storage at port should not be my responsibility if they did not make prior arrangements. I felt as if they were trying to lowball me with a quote and then try to get more money from me once my car was in their possession. Ultimately my car arrived in a timely manner, undamaged, and ultimately they charged me about $30 more than my original quote. My only problems are the perceived dishonesty / possible lack of communication.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011583
Quote or Order Cost:
$1800

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/6/2014 10:01:00 AM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY FOR 8 YEARS! Andy, First I would like to say thank you. Second I would like to apologize that the carriers requested an extra 150. However, we refunded you 150 so we actually made less money so I could get your vehicle picked up so you would not accrue storage. Storage as it states in our terms is the customers responsibility not Auto Shipping Group. As for the payment, I was very upfront about how payment works. We do not put everything on credit cars, only our fee and the boat fee, the balance is always due with cash or cashier check at delivery. As for the 30 extra, that is the fee in our terms and conditions as well for credit card charges. Everything is in our terms, we did nothing dishonest. I am sorry you feel the communication was lacking. I informed you when your vehicle was ready at the port, when a carrier was secured, and then you left this review confirming delivery. So I am not sure where you feel the communication was lacking. Below are the terms directly from out website that do pertain to your situation: 5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is loaded on to the carrier. At the time you place your order, a credit card or check is provided to be kept on file. Your credit card will be authorized at the time you place your order. A fee of 30.00 per 1000 charged will be applied to all credit card transactions. The check will be processed the day of pick up. On the date your vehicle is scheduled to be loaded on to the carrier, we will process that payment for the deposit. The balance is due at delivery with cash, cashier check or money order directly to the carrier. Please ask about our offshores, overseas, or out of country payment policy. 6. Auto Shipping Group Inc. does not guarantee transport by any specific driver/carrier. 16. Auto Shipping Group Inc. will not be responsible for demurrage at any Port Facilities.