Company Response Review Report Review
terrible experience

Sarah Alonso Jason Submitted this review about Auto Shipping Group LLC
Review made Live: 10/4/2014 9:38:00 PM
I have never been so compelled to leave a poor review for any company however, my experience with Auto Shipping Group and a customer service rep named Martha Castillo warrants just that. What started off as superrior customer service turned into a major dissapointment and let down. I was assured that I was in good hands and immeadiately discontinued my search for another broker. I never received my second invoice as I was shipping two cars. isent multiple emails to Martha but her communication skills were severely deficient and i never heard back from her after asking for this second invoice. I gave her the benefit of the doubt and waited patiently as she assured me everything was on track. After five days passed we decided to call her only to be told she could not find atransporter to complete our transaction. This was devastating as we had a specific window to move our cars. Her only concern in the begining was to make sure that we left her a good review to boost her reputation. She has a good talk game and took us for a ride that only led to dissapointment. If you are looking for reliability and honesty in your transport broker stay away from Auto Shipping Group and Martha Castillo.
Shipment Details
Origin State:
Maryland
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1012037
Quote or Order Cost:
$1110

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/6/2014 3:16:00 PM
Dear Sara and Jason, Thank you for the review but I would like to point out that we had a carrier for you and you declined. I'm sorry he couldn't meet you on the exact day you needed. I was also willing to give you a $200 discount but you still refused. As I had mentioned to you since our initial conversation we can't guarantee a specific date for pick up and delivery there needs to be flexibility as there are too many unforeseen circumstances when a driver is driving across country loading and unloading 10 cars. I found a carrier for you, was able to save you money but you cancelled the order... so I'm not sure how I went wrong here.