Angela we are sorry you had a poor experience with American Auto Shipping. We are one of the rare companies in our industry that gives binding upfront pricing and  we do have a 100% money back guarantee which can be found here:www.americanautoshipping.com/terms-and-conditions/.  Our 100% money back guarantee is a price lock promise which our customers love.  11. American Auto Shipping’s 100% money-back guarantee: We will dispatch your vehicle within the listing period at the agreed-upon price with about a 93% success rate. If AAS fails to dispatch your vehicle within the listing period, at the agreed-upon price then AAS will issue a full refund of your down payment and we will cancel your shipment. You may at your discretion agree to relist the shipment with us. As you admit in your review, you choose to relist at the standard rate. Our role as a broker is to connect a carrier to the customer. We use our industry knowledge, tools, software, experience, extensive records, and data to dispatch a reputable and insured carrier for your vehicle shipment. Our dispatchers carefully select and screen carriers to ensure safety, professionalism, and reliability. Once we have dispatched and vetted the carrier and we provide you with the carrier's , driver's name, carrier's phone and the driver's phone and the pickup and delivery dates our job is done and our fee is earned and non refundable. We are sorry you had a bad experience with Erin and we appreciate your feedback so we can work with Erin to improve her customer service skills.  I would love to talk to you personally to apologize for Erin's customer service and to make this right for you. My email is Rachel@americanautoshipping.com