Company Response Review Report Review
Worst Experience Ever

Johanan Submitted this review about American Auto Shipping
Review made Live: 4/28/2020 9:26:00 PM
This was the worst experience ever. I usually ship cars; in the past I have used sites such as Uship or autotransportdirect.com without any problems until I tried americanautoshipping.com. I decided to try them because they always seem to offer prices that tend to be very low compare to other shipping dealers. As the saying goes, you get what you pay for… I scheduled my car to be picked up any time from April 20th, 2020. I got 3 quotes from American Auto Shipping: Pick up within 1-7 days for $860. Pick up within 1-3 days for $970; and pick up within 24hours for $1270. I chose the 1-3 days option for $970. My car never got picked up within 3 days. On day 5, a guy by the name of Andrew told me that if I want my car to be picked up faster, I had to add more money and upgrade to the $1270 option; if I accept, they will dispatch someone and my car will be picked up within 24 hours. Desperate, I agreed. I waited 3 more days (or 8 days total), nothing happened. Andrew started getting rude whenever I called. Finally a certain lady by the name of Kirshawna called to tell me that my car was going to be picked up the same day (day 8). She also sent me the name and details of the transport company that was going to pick up my car. I waited until almost the end of the day and my car was still not picked up; I called the transport company she gave me. The transport company said they don’t know anything about my car. I called Andrew and he told me that the person who called me to tell me that my car was going to be picked up must have been a scam; the call was not from their company; I checked the number and it was 702 750-2300. I told him that the number belongs to them. After denying, he finally acknowledge and he passed me to Kirshawna. Kirshawna surprisingly told me that they were within their rights because they were still within 24 hours timeframe to pick up my car. I don’t know how they count 24 hours in Las Vegas; it was day 8 of waiting and they were still within their 24 hours window. Finally, since they insisted being within their 24 hours timeframe, I agreed to wait another day. On day 9, they told me they are still looking for someone to pick up my car. I asked for refund; they told me they can’t re-issue my refund to the credit card I used to pay. It has to be by cash (meaning I have to fly to Las Vegas) or send me a check in a mail. Hopping I will get my refund. In a meantime, save yourself troubles and stay away from this company.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14566550
Quote or Order Cost:
$1270

Company Response
Mark from American Auto Shipping Submitted this response.
Response Date: 4/29/2020 3:51:00 AM
Customer Johanan Mushota is not being truthful in his review. He did not disclose the shipping option he choose has a 90% chance of picking up within the 1 to 3 day listing period. We are sincerely sorry he fell into the 10% that can take several days longer to pickup due to there not being 10 vehicles yet that wanted to go to Massachusetts. It is true that he elected to upgrade to our expedited option and customer Johanan Mushota is correct that we did have a carrier to pickup, however the carrier failed to pass our screening and we had to cancel the carrier. Mr Mushota was not truthful regarding the refund. He was never told he had to fly to Las Vegas to get his refund and in fact we sent him a 100% refund through the cash app Venmo BEFORE he wrote this slanderous review. We understand that Customer Johanan Mushota is frustrated, however not being truthful about his refund just shows his dishonesty. We do however wish him the best in his future endeavors.