Company Response Review Report Review
50/50

Daryl Submitted this review about American Auto Shipping
Review made Live: 3/30/2020 10:42:00 PM
Wasn’t able to meet my initial timeline. Had to leave my vehicle with a friend for an additional week. Communication from the company came with generic emails telling me to rest assure but I didn’t feel comforted and was ready to change companies. The driver hired was outstanding with great communication! This is the only thing that saved the the company from a bad review.
Shipment Details
Origin:
Porthsmouth , Virginia
Pickup:
Late
Destination:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1A26973
Quote or Order Cost:
$1425

Car Condition
  • Vehicle was dirty
Company Response
Mark from American Auto Shipping Submitted this response.
Response Date: 3/31/2020 4:23:00 PM
Call Rachel (800) 577-3617 - We're sorry that you did not have a great experience with us, Daryl. Unfortunately, auto transport can be tricky, especially on a route like yours that doesn't see a lot of traffic. We hope you give us another chance to satisfy you as a customer and we very much appreciate your business and feedback.