Company Response Review Report Review
Vehicle transport

Denise T. Submitted this review about American Auto Shipping
Review made Live: 9/21/2019 9:01:00 PM
Overall I had a great experience. My only concern was that it was not made clear to me that because of how rural the state is that I lived in, that it would take longer to find someone to transport my vehicle. This caused some anxiety on my part. The delivery date was also changed which caused some difficulty for me as I was working the day the vehicle was delivered, but was off the day it was supposed to be delivered. The driver who delivered my vehicle was very nice on the phone and was easy to reach.
Shipment Details
Origin State:
Maine
Pickup:
On Time
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order ID: 10567111
Quote or Order Cost:
$1621

Company Response
Mark from American Auto Shipping Submitted this response.
Response Date: 9/23/2019 4:53:00 PM
Call Rachel (800) 577-3617 - Thank you for the kind review! Rural areas indeed can be more difficult to ship to or from and we apologize for not making that more clear at the beginning. Regarding your delivery window changing, this happens from time to time, which is why we give pickup and delivery windows of 24-48 hours - any date is an estimate and not a guarantee. We hope that you contact us again should you need to ship another vehicle, and it was a pleasure working with you.