Hi Dayna. You first contacted me to inform me of your situation today at 12:06 pm, almost 4 full months to the day after the car was delivered. In our conversation today you stated you did not know what your claiming on the car even came from, knowing you've been driving the car around for 4 months in the Dallas area there's a million things that could've happen since delivery as you agreed but that's not the answer you're hoping for. To recap I let you know on February 17th at 11 am central time that I had a carrier for you, the carrier has a 100% rating. The carrier we assigned your car to picked up on on February 23rd, the owner informed me at 4:44 pm central time that pickup went very well. I gave you an update of the delivery timing on February 26th at 9:16 am central time, that delivery would be on the 27th and the driver would narrow down the specific timing, they delivered on February 27th on time per the driver's scheduled delivery. After the delivery I spoke to you at 2:01 pm central time to make sure you were pleased with the transport. You were very happy with the transport and had nothing but high praise for the carrier and for me. That being said a customer cannot simply call in 4 months later and demand we take care of something that you yourself don't even know what it is or where it came from and just now are claiming to have happen during transport. After you became very rude with me today because I reminded you, you were very happy with transport and reminding you that you said there were no issues at delivery, you agreed. But now expect us to believe you and not only us but to get an insurance company to believe you just because you say so. I politely tried to tell you that I would have the carrier call you to discuss and I immediately called the carrier who transported it to have them call you to help you understand that you can't simply call in months later with a false claim expecting an insurance company to just give you money. They in fact did call you shortly after our conversation as I asked them to. You again admitted to them that you're just now saying there was an issue. The dispatcher again tried to politely explain to you if there was an issue you needed to address it at the delivery while signing the bill of lading/inspection sheet. They at no time ever pointed their finger at Alpine nor did I point the finger at them. You again became irate as you were not getting your way and were very nasty with the dispatcher. In short the carrier has the proper insurance in place with cargo insurance required by the DOT, which we keep on file but no insurance company is ever going to cover something number one from the roadway as they are not responsible for in the first place and that a customer is going to claim happen 4 months after delivery when they had nothing but great compliments at delivery and never stated anything wrong at delivery or when I followed up with you. It may seem convenient to blame a carrier to cover your car detail but it simply does not work that way and writing a bogus review will not change anything. The only potential fraud being committed here is by you, attempted insurance fraud. Dave, Ofc: 515-207-1494, Cell: 712-210-4019 dave@alpinetransportinc.com