Casey Jackson is the person I interfaced with at Ace Connect Auto Shipping. He was fantastic! Casey brokered all of my needs with the carrier. I spoke to him live and asked him how he has such high ratings (on the site where I found him) and he said by being very diligent with the carriers he used to make sure he only works with carriers who are consistent and provide high quality service. This may sound like a routine, cliche thing to say, but I worked in the moving industry for 6 years and consistency is what it's all about in this industry. Anyone can execute one move or one car shipment. It's doing a consistently good job over and over again as well as providing excellent care when things go wrong - and they do through sometimes through forces beyond anyone's control (weather, accidents or just something innocent like a driver getting lost). This type of business is very difficult to deliver great service and Casey came through for me. Additionally, he was always super available. If I emailed or called him, he got right back to me. I shipped my car very comfortably knowing that he was a quick email or phone call away if anything went wrong.
The shipment itself was seamless. On both ends the carrier called and texted me to give me windows of when they would arrive. I lived in Boston and had to meet the driver since he is not allowed to pick up or drop off on the street in front of my building. I saw other reviews with people complaining about this sort of thing, but let me tell you (if you live in an urban setting), this is normal. It's makes complete sense. Cities and neighborhoods don't want big trucks picking up and dropping off items wherever they want. It's noisey, potentially messy (with oil stains on the road), and can cause congestion if a truck is blocking the street. Just know that this may be part of the process and it's very normal.
My car made it to destination on time and safe. Best of all, the service was super cheap! I shipped my car over 3000 miles for just over a $1000. To be fair, I have a very small car (2 seat coupe), but that was still very cheap.
As someone from this industry, I would give this piece of advice, tip your driver on the front end. They should do a great job for you either way, but it's a nice way to make sure that person takes extra care of your baby :)
Good luck with your move!
Matt
Shipment Details
Origin:
Boston, Massachusetts 02127
Pickup:
On Time
Destination:
San Diego, California 92101
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1080
Quote or Order Cost:
$1080
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