I am sorry for the frustration you are going thru. As we previously informed you and again as information found on your contract. If we assign a driver to you but, you decide to cancel last minute after a multiple car carrier is routed towards your direction, the deposit is non refundable or an administration fee will be billed. As it will be used to pay worked hours, fuel and other expenses aquired. We are always happy to provide you the service and as a courtesy provide you a credit for the fee you obtained. Thank you again for choosing us as your first option.