Company Response Review Report Review
ford f350

frank haskell Submitted this review about Auto Transport 123
Review made Live: 2/10/2016 4:32:00 PM
I really dont know where to begin.This company is very unreliable! They had one of there shippers,as they are just brokers and hire out the shippers.They had my truck picked up and then had it for 35days!! before it was delivered to me damaged.The whole time they gave me multiple stories and kept saying ill call you back which they never do.I put in a claim with the drivers insurance as he is self employed and doesnt work directly for autotrans123,only to find out that his insurance was not up to date,cancelled for non payment over a month ago!!I have a torn leather drivers seat,a smashed in rear fender,the tailgate is bent,and two dents in the fender.Now what to do.I will certainly be contacting my lawyer over this.I would at least assume that this broker would make sure its drivers are at least insured properly.Do yourself a favor and stay far away from auto transport 123!!!!!!
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1014420-um
Quote or Order Cost:
$850

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 2/10/2016 4:54:00 PM
We and our insurance company have contacted frank multiple times for the BIL and supporting documents in regards to his claims. We stand behind our customers as every review in our past shows. The fact that the documents cannot be provided and on his Ebay purchase which was site un seen have forced all insurance companies to reject this claim. None of the damages he claims even connect into a logical story. Why the seats having a tear would have any connection with a tailgate or fender is beyond us. We require a 120 point inspection to all customers upon delivery at which point the Bill of Lading is signed. All of this was done routinely. Frank we are happy to help you complete your requests if we can get the correct things in order. Sincerely, AT123 claims dept.