Hello Donna. We are extremely unhappy to hear you weren't satisfied with the service provide and sincerely apologize for the late pickup. The initially assigned truck had some mechanical problems, so we had to reschedule your 2004 Land Rover shipment, that's why pickup was two days late. We hope to provide better service for your next move and look forward to assisting you with your transportation needs in future. Thank you for your feedback and have a nice day.