Company Response Review Report Review
Not as expected

RJ Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/17/2015 2:29:00 PM
So I picked this company because of all the outstanding reviews and the main person they mention in the reviews is who I got to handle my delivery. Well nothing was explained to me. I had to continually call him and leave messages. Then a carrier got assigned and they got delayed 2 days in picking up the car. Which I wouldn't mind except NO ONE ever called me to notify me of this. Again I was calling the carrier and this company to try and get an answer. The only thing I was told by the carrier was that it's going to be tomorrow. Well that day came and went, along with the next. Communication is my biggest issue with the company. If someone would have explained to me the process along with any delays I would be understanding. I contacted this company and informed them that the carrier was not informing me when the car was going to be picked up and i'm missing other carriers that would actually pick it up. Their response was that someone from the carrier company already contacted me, I told them, that was not true, and he blew it off. No customer service at all, they took my money and just did not care after that.
Of course my car which is a muscle car has a broken motor mount since it was shipped by them. Of course there's no way to prove they did anything but the car is not like it was before it was shipped and i'm stuck eating the costs.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501518211-IX
Quote or Order Cost:
$950

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/19/2015 1:08:00 PM
We apologize for the frustrations this customer experienced. Our agents make it a priority to communicate regularly with both carriers and customers throughout each vehicle transportation. Our agent received incorrect information from the carrier during this shipment, which led to the confusion described in this review. We will use this as a learning experience, as we always strive to improve our customer service.