Company Response Review Report Review
customer care

Harriett Bancroft Submitted this review about AutoStar Transport Express
Review made Live: 10/2/2015 2:11:00 PM
Barry was great in every aspect, I would recommend him! However, the company chosen to transport my vehicle was extremely lacking in customer service. They do not return calls or emails. They were to give 24 hours notice of delivery approximate time to the destination person, they gave him 1 hour then they were late by another hour. Mr J'S Auto Transport LLC is the actual transporting company, I DO NOT recommend them. My vehicle was not damaged but was so filthy that I could not see ouot the windshield to drive to a car wash! My main gripe about these people is their complete lack of customer service.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
721156-WX
Quote or Order Cost:
$1160

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/2/2015 3:41:00 PM
From Barry 888-802-8250 ext. 2229: Thank you for the review Harriett, we are always thankful for any feedback received from our customers. Sometimes our effort we do for transporting vehicles with the highest standard of service falls short due to a third parties lack of service, and that is sometimes something that affects our reviews afterwards (we understand that completely). I agree with Harriett about the lack of service from Mr. Js Auto Transport, she was told one thing but they did not keep their word in regards to delivery day and time. This is why we many times do not continue working with certain transporters, because they do not maintain our reputation safe. Anyhow, we do appreciate your time you took for leaving us a review Harriett and would be glad to assist you in the future. Feel free to pass my contact information to anyone you know who requires an auto transport: barry.courts@autostartransport.com