Company Response Review Report Review
Car was damaged during shipment no remedy

Peter MEDVECZKY Submitted this review about Get it Done Transportation
Review made Live: 9/18/2015 12:16:00 PM
We entrusted a car shipping broker company Get It Done Transportation to ship a car from Florida to Massachusetts. The car was shipped to the destination but arrived damaged most likely due to tree limbs severely scratching the roof. The driver offered repainting the roof by his “friend” in Connecticut a couple of hours from the house in Massachusetts; clearly an unacceptable solution. The broker promised to talk with the driver about the issue but we never received a report for an alternative remedy. The pick-up and delivery times were very ad-hoc, the driver only called about 30 minutes before pickup and delivery of the car.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7394744673
Quote or Order Cost:
$620

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 9/21/2015 9:29:00 PM
1st responded 9/19 - The owner (me) is looking into this. This is the first we heard of this. We will contact Peter first thing to find out and I am 100% confident this will get resolved. Look through the reviews this is the 1st review in 4 years of damage, and we move OVER 9,000 cars a year. - UPDATE 9/21 - I contacted Peter walked him through the steps to make a claim through the carriers insurance. Every carrier we use must have premium insurance with no deductible, Peter is in the process of making a claim and getting any damage caused by the carrier fixed. As the broker I will be with all our clients every step of the way EVEN if there is a problem. I will be reporting this carrier to other brokers so they are warned about the way he handled Peter's situation. I do apologize and I am happy to help you get this resolved. Dave Pein 888-325-1899