Company Response Review Report Review
Good Customer Service but payment options need to be flexible

Ning Wang Submitted this review about Auto Shipping Group LLC
Review made Live: 9/2/2015 2:38:00 PM
I had a problem with transporter about the payment option. I first told to the customer service agent about my hope of using the credit card to pay the total cost; however, the transporter refused to deliver my car to me because they DO NOT take credit card! As a result, I had to stay at a hotel for an extra week because the transporter kept my car and waited me to pay them in either cash or money order. Fortunately, the Customer Service agent from the AUTO SHIPPING GROUP talked the transporter into accepting my credit card and delivering my car to me.Thumbs up for the agent form the AUTO SHIPPING GROUP !
Would use again only if the transporter accepts the credit card payment!
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Lance Staab
Quote or Order Cost:
$1654

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/3/2015 7:20:00 AM
Lance Staab 360.406.4893 lance@autoshippinggroup.com Ning Thank you for the great information on your review. I appreciate any input on improving our industry and my services. I did send you the information on the payments acceptable to the carrier prior to the pick up. I apologize it was not clear. I look forward to assisting you again.