Review Report Review
Not Honest

Theresa Submitted this review about Car Transport Express
Review made Live: 10/20/2015 3:46:00 PM
I went with Car Transport Express because in the quote I was emailed, it stated they were not just a broker, but had their own drivers. In setting things with César, he not only assured me but promised men that my car would be picked up between the 27-28th of August. The week of pickup (Monday), I began calling and again was promised and reassured my car would be picked up. Wednesday, I was told the truck would be in town Thursday evening and my car would be picked up Friday morning and Tom or César would call me Thursday afternoon. Nether one of them called in fact they began to not answer my calls. So my husband called from his cell phone and they answered right away, he passed me the phone and I spoke with Charlie (a supervisor) that's what he told me and I mentioned the fact my calls were being avoided and he said "oh your calling from the 281 area code. I have a lot of missed calls from that number." Friday comes and still nothing Charlie was going to talk to dispatch to see if there was a driver and call me back, he never did. Needless to say I want with another company, who found a driver within 2 hours and provided me the name and contact number for the driver who picked up my car the next day. I would say do not use this company their employees are liars and I would never call someone something that they are not. However, I have experienced first had the lies from this company's employees and their is no integrity there. Save your self alot of headache and trouble and bypass this company. To avoid a customer after promises are made because you have their deposit and not communicate anything but lies is not good business.
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Sawyer#1
Quote or Order Cost:
$965