Company Response Review Report Review
Ok exerience, bad customer service

Chad Submitted this review about Ship a Car Direct
Review made Live: 8/29/2015 2:28:00 PM
Delivery was perfect but customer service with shipacardirect.com was poor. They talk a lot about how great customer service is but I didn't get that. My representative, Gaby, was difficult to reach and still has not followed through on her word to simply send me a receipt. I will most likely never use this site again. However, the transporter was flawless and delivered car in 1 day. I think ship a car direct is overpriced due to their ridiculous marketing.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
455224-MI
Quote or Order Cost:
$575

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/4/2015 6:12:00 PM
Thank you for your feedback, Chad. Sorry to hear you were not happy with the service. We have tried sending the receipt a few ways, and we've tried to reach you about it. If you haven't checked your spam, maybe it landed there. Or please feel free to call (you can call our service line at 866-221-1664) if you are still having troubles with the email receipt. Glad to hear you were happy with our pre-screened carrier!