Company Response Review Report Review
Poor customer service- Inability to fulfill order as promised

Loan Submitted this review about Patriot Auto Transport LLC
Review made Live: 8/24/2015 5:59:00 PM
We requested a quote about 8 days before we needed to transport a car about 500 miles from Alabama to Georgia. We received automated messages saying that they had received the order and were working on it. I called and emailed every day after the order was placed and there was usually no way to talk to a live person. No one answers the phone and they only occasionally answer an email to say that they are working on it. I left multiple voice messages asking for an update on whether or not we would have a carrier and to get more information as to when the carrier could come. The long and short of it is that we had to call another company for a last minute pick up because we didn't receive a response from the company itself until the morning we were already moving and when another carrier was already en route to pick up the car. I would not recommend this company to anyone due to their lack of response, lack of customer service, and overall lack of professionalism that left us in a bind requiring a more expensive last minute carrier service.

Shipment Details
Origin State:
Alabama
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
887818-KT
Quote or Order Cost:
$345

Company Response
Michael Anthony from Patriot Auto Transport LLC Submitted this response.
Response Date: 9/29/2015 8:38:00 PM
We had a driver for you like we said in the beginning we would. I called you the day before to let you know when the pick up time and driver would be like we told you we would and you told me you already hired someone else. How is this our fault? I told you I couldnt give you a time till right before the pickup date because it would only be an estimate. The only thing the other company did was swoop in at the last minute and steal the order while bad mouthing us. And I bet they charged you more money than us too