Company Response Review Report Review
could not deliver what they promised

JM Submitted this review about Auto Transport 123
Review made Live: 8/27/2015 7:02:00 PM
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. I dealt with the owner Steve who seemed very caring and friendly when he took my order and in a few conversations after. But when it came to actually picking up the car, he could not deliver what he promised and was basically unavailable leaving me to deal with moronic customer service people who could not figure out how to get my car picked up!!!. I told him a three day window when I needed my car to be delivered to my daughter's school. He guaranteed me that this could be done. The car was supposed to be picked up yesterday or today for a delivery two or three days from now. I packed up the car and spent literally all day on the phone with these people. At 6 pm, he finally says that he cannot have the car picked up for another two days which would get it to its destination too late. He did not at all seem concerned and his "customer service" staff were bordering rude and inept. They kept asking me WHY I needed it at my daughter's school on a specific weekend. What business is that of theirs? I signed a contract which specified a service and they could not deliver that service. They are so unprofessional and uncaring that I would never ever recommend them. He was so nice when selling the job then he was laughing at me when I said I was so frustrated. You cannot promise a service and not deliver at the last moment. Janine did call to apologize but in the end, I used RoadRunner who managed to get my car picked up with only a 12 hour notice.
Shipment Details
Origin State:
New York
Pickup:
Not Provided
Destination State:
Indiana
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Steve the owner
Quote or Order Cost:
$750

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 8/28/2015 9:51:00 AM
Jackie, I apologize for the experience you had. The original carrier that we had scheduled for your daughters car to be picked up broke down. We then found another carrier to pick you up on Friday which would have been a day past our original window and you refused to accept that. I then had my dispatchers scramble and dispatch a 3rd driver for a pick up on Thursday which was within the window of out agreement which I honored. I answered every call from you and your daughter. I never lied to you and was honest about everything that was going on. We let you cancel for free less than 48 hours into out 3 day pick up window which is unheard of even after I had a driver assigned to pick you up. Best, Steve