We appreciate the feedback, however the customer has left out some key details. Firstly, customer was NEVER promised anything, in fact quite the opposite. Secondly, customer was sent a quote on 05/13. On 05/14 customer booked his order via our online booking system, WITHOUT ever speaking to an agent here. (Customer had entered a wrong phone number in his initial quote request) As with any internet online booking or purchasing system, consumer MUST agree to companys terms and conditions prior to booking or purchasing. Once the order came through, our trained coordinator called and spoke to customer to verify the order. It was only then that the customer made us aware that he was requesting a two day window of pickup. Our agent clearly explained this was a very short window, ESPECIALLY considering the route, and advised customer that anything less than a 3 day window is considered an expedite. Expedite orders do cost considerably more in order to attract a carrier, who will alter his route because of a higher paying load. Customer was reluctant to pay more, even though it was he who has set the conditions of a two day window request. Once this was all explained to customer, we sent him our PDF version of the contract for him again to review. At this point, we had not charged the customer anything, and were confident the customer would not agree to the possibility of an expedite price, and no guaranteed date. However, the customer did sign and returned our contract clearly stating in the contract, and verbally prior that all dates are estimated. Customers first available release date had been set for 06/18. On 06/18, customer informed us that he had left his car with a colleague of his, and even supplied us with his name and phone number. NO mention that it was in a public parking space, and if so, customer should be upset with his colleague for leaving his car in a public parking space! For the next 7 days our agents worked extremely hard calling multiple carriers who might be able to take this load, and unfortunately the route from WV to UT proved to be very difficult to find a carrier. We were continuing to work hard on calling carriers, when it was discovered that the customer had booked with another broker who was now advertising this load to carriers at a higher price than what we had contracted with. Obviously, this completely rendered our hopes of finding a carrier to nothing. No carrier is going to accept the same load for less money! Yeah the other broker found him a carrier at a considerably higher price. Of course the customer will not tell you this!! The next day, still within the contracted dates, the customer did a chargeback with his bank against the deposit. This automatically cancels the order. We disputed the charge with the bank, and provided documentation to the bank to prove our case. The bank agreed with us because of the signed contract, and the fact that the customer breached the contract by canceling within the contracted dates. We can only assume that he has just been informed of this by his bank, and thus the reason why TWO months later he decides to write a bad review!! We wish the customer well.