Dishonest Business - Don't Let the PAID Reviews Fool You
Ying Zhou
Submitted this review about
AmeriFreight Car Shipping
Review made Live: 8/5/2015 12:24:00 PM
I decided to contact AmeriFreight because of the reviews posted on the site. Here is my actual experience with them:
I called to get a quote, Graham was the one who gave me a quote of $845 to ship my Lexus ES 350 from CA to NJ, with $245 as deposit charged to my credit card. I told him that I needed my car to be picked up on the next day (I called on Wed. and needed the car to be picked on Thur.). In order for him to proceed with this order, I must sign some agreement forms and pay the $245 deposit up front, so I glad did. He did not get back to me on Wed. about next day delivery. Instead he called me on Thur. and told me he found someone who can pick up my car on Sat. however I must pay $1145 instead ($300 more) because it was a short notice. I was flying out to NJ on Friday so I agreed to paying the $300 extra for Sat. pick up. Of course I had to find someone who can be the point of contact for my car for Sat. since I couldn't be there anymore, which was a hassle because they wouldn't tell me what time on Sat. they can pick up the car. It was difficult for me to find someone no one could stay around my car all day on Sat. just to wait for a phone call, finally we paid someone who was willing to do this favor for us.
On Sat. no one came to pick up the car, I called both Graham and the driver, neither picked up my call nor returned my messages.
I was pretty pissed, I sent Graham an email at end of day Sat. told him that I will go with a different service instead, and that he should return my deposit of $245 since he did not fulfill his contract.
No word from him on Sunday neither.
Monday I received a dispatch confirmation email from Graham, stating that my car will be picked up on Tue. for the same amount of $1145. I was surprised and called him immediately telling him to cancel this order. I told him because no one came to get the car on Sat. I decided to go with another service. His response was outrageous: he said he won't be able to return my deposit of $245 because I signed some agreements that they have 3 attempts to find a carrier. Then I tried to negotiate with him saying he should not charge me $300 more for a much later pick up, first he denied he said that the extra $300 was for a sooner pickup, then he refused to lower the cost, even for all the inconveniences he caused me and a much later pick up day.
His behaviors are dishonest, unreliable, and manipulative, let alone unreasonable.
I was also offered to write a good (5 stars) review for him in order to receive $50 off when he first gave me the quote. I can see why there are so many "fake" reviews out there because people wanted to save the $50. Bottom line, try to avoid doing business with them. Graham was rude, dishonest, unreasonable, manipulative and unreliable.
Last, don't sign any agreements and terms, don't let these pigs take advantage of you.
