Company Response Review Report Review
Not Keeping promise on Quote and ship date

Roy Submitted this review about A1A Express Auto Shipping LLC
Review made Live: 1/25/2016 3:40:00 PM
Quoted me 350.00 and locked in shipping date with 2 open slot for sure, charged my credit card before he would even help me. Lied about shipping it out on Friday so I drove 5 hours to load vehicle. Once he got my money he said a shipper will contact you later today. 4 hours later no shipper. Then said now it's $100 more.

By this time I arrived in SC from VA to load vehicle then he said "oh sorry slot gone, funny how he was sure and promised me it could ship it out that day to get my money.

That guy was the worse customer service rep, he really only cared about your credit card number and didn't care about anything else. He lied I hope the company look into the first guy that took the quote and fire him.

That person cause me to drive 5 hours and rent a hotel room because there was no shipper in the first place on Friday. He just lied!!!!!!!!!!!! After I was there he then said "oh I'm sorry there is an additional 100. charge for what?

Stay Away From This company, other companies will help you without charging your credit card first, he could car less whether you ship on promised day
Shipment Details
Origin State:
South Carolina
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
319114-UG
Quote or Order Cost:
$450

Company Response
Management from A1A Express Auto Shipping LLC Submitted this response.
Response Date: 3/31/2016 7:31:00 PM
We absolutely DO NOT charge your credit card until we have a confirmed time schedule. You called us numerous times insisting on an expediting pickup, which we located for you. We left you a VM with the time schedule and by the time you finally got back to us that spot was booked. We assured you we would find another carrier for you. Your refund was processed and no one ever lied to you about any part of the process. You insisted on doing things your way which caused your vehicle not to be picked up. We were even willing to adjust your price for the increase in cost due to expedited shipping. We would like to refer you to our website's FAQ sections so you can better understand how the Auto Shipping process works.