Company Response Review Report Review
Casey

Amie Torralva Submitted this review about Auto Transport 123
Review made Live: 7/29/2015 2:57:00 PM
Upon contacting autotransport123, I spoke with Jonathan. He was very talkative and seemed to know what he was talking about. After his description of the service we decided to book with them. I was told by Jonathan that the first available pick up was Sunday June 28th. I was also informed that I would pay $500 up front upon pick up and the remainder when the vehicle arrived. It sounded good.After booking I then dealt with Casey. I was informed by Casey that there was actually a 3 day window for pick up and my car would not be picked up on Sunday. I was only visiting for the weekend and needed the vehicle gone before I flew out, so that would not work. Ultimately, the vehicle was picked up on Tuesday the 7th of July. I spoke multiple times with Casey throughout the ordeal and was given great service from her. I was only disappointed that I was not informed up front about the 3 day window and even then that the window was actually longer. I was also not informed that with international shipments that I would have to make full payment at the port and not upon arrival in Hawaii. But overall, the service received from Casey was excellent. Jonathan however, should maybe consider being a little more clear when booking with clients. The vehicle arrived in good condition and all is well now. Thank you Casey for being patient with me and helping us through the shipment.

*** Update ***
I spoke with someone over the phone today asking me to review Casey. Although the instructions were to put Casey's name in the subject line of my review, this review was formulated for the overall company, not one specific person's service. I do not review this company with a 4 star rating. I went through too much to give them the satisfaction. And now, more dishonesty! I give a 2 star rating because of the dishonesty of my initial booking call and all of the issues along the way.. I give a 4 star to Casey for dealing with me in a professional manner. However, the fact still remains that I will not do business with them again in the future and they do not deserve and overall rating of a 4. Therefore, I have changed my review rating to a 2. Autotransport123 would do well if they would just be honest and up front with customers instead of trying to lead them to believe something other than the truth.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
872844
Quote or Order Cost:
$1995

Car Condition
  • Vehicle was dirty
Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 7/29/2015 4:10:00 PM
Good Afternoon Amie- We truly appreciate all the feedback you have provided, and your honestly throughout the overall experience. We immensely apologize if the process was not explained accurately up front. Our goal is to provide excellent Customer service from start to finish. Casey is here if you would ever like to deal with her directly. I would like to extend a discount towards a further shipment if you do change your mind in the future. Thank you, and have a great day!