We are sorry you feel unsatisfied with the overall service provided. We did our very best to accommodate to your schedule and spoke to multiple carriers before assigning one for your transport. We made sure to inform them that you needed the vehicle picked up on the 13th and they had told us it would not be issue. Unfortunately, they were delayed. Carriers do everything possible to stick to their schedules but there are so many factors that come into play than can alter dates and routes. Issues like traffic, weather, mechanical issues and the fact that the carrier relies heavily on the scheduling of many other customers make it difficult for them to stay on a specific schedule. Carriers can be picking up and delivering 8-10 cars for up to 10 different customers and if one customer is late to give/accept the vehicle to/from the carrier then it creates a domino effect that will delay the pickup and delivery of other vehicles as well. That was the case with this carrier and we contacted them the moment we were made aware of the delay and we called you as well to apologize and to inform you of our findings. Unfortunately, its not a perfect system and that is the reason we never guarantee dates as stated in our contract. If you would like to further discuss this issue please contact us and we will be more than glad to assist in any way we can. Best regards, Customer Service 888-802-8250 Ext 2242