Company Response Review Report Review
Totaled late vehicle denied refund

Tj Submitted this review about 7 Star Auto Transport
Review made Live: 7/14/2015 2:38:00 PM
After my vehicle was late and arrived totaled this is what I get when I ask for a refund this is the actual e-mail MIKE at 7 star sent me:


We can’t do much after you have left the review, unfortunately we had a customer in the past after going out of our way to make it all happened the way he wanted still left us the negative review even when it was clear we did not intend for any of the issues to happened. I can tell you we have been more than flexible and willing to help you and get all clear up. But they have limited my resources by you placing the negative rating.

Please call me any time, but do know that the main issue was cause by a car accident !

Mike S.
Transport Supervisor
Direct: (954) 251-0281
Toll Free: 1(866) 576-7009 ext. 222 - Fax: (954) 342-1215
mikes@7startransport.com - www.7startransport.com
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From: Thomas Carraher [mailto:thomasjcarraher@hotmail.com]
Sent: Tuesday, July 14, 2015 11:09 AM
To: 7 Star Transport - Mike
Subject: Re: Order 404153-NB / Thomas Carraher

Still have not heard anything from either 7 star or ROTEX. I will continue to review your company and now ROTEX again and again when I get my refund rest assure I will delete bad reviews and or change reviews but not until I have my refund in full

Sent from my iPhone

On Jun 30, 2015, at 2:20 PM, 7 Star Transport - Mike wrote:

Thomas Carraher,

I have contacted the owner of the carrier/Driver and they will be contacting you concerning any refund from the delay of the transport.

I will be checking back to make sure they have made contact!

Mike S.
Transport Supervisor
Direct: (954) 251-0281
Toll Free: 1(866) 576-7009 ext. 222 - Fax: (954) 342-1215
mikes@7startransport.com - www.7startransport.com
Shipment Details
Origin State:
New Hampshire
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
404153-nb
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Jack Saban from 7 Star Auto Transport Submitted this response.
Response Date: 7/16/2015 2:27:00 PM
FALSE REVIEW: The carrier moving the vehicle had a road accident not the fault of the driver and the customers car and other vehicles were damaged. This was No Fault of 7 Star at all. 7 Star did everything to help customer, explained the customer that claim was to be taken with the carrier and the carrier and their insurance Took Full Responsibility and cover all damages.