Company Response Review Report Review
Lack of communication

Rene Submitted this review about Mercury Auto Transport
Review made Live: 6/18/2015 11:30:00 PM
I have never had any issues in transporting a vehicle as I have with this company! I've have never come across such a unorganized lack of communication company in all my life. From day 1 he was polite and seemed very organized then I received my quote and was amazed at how it all came together so smoothly. Then all of a sudden things fell apart the calls and emails stopped ( of course once my car was loaded for transport) I had received a quote at which was the full total amount between the driver and dispatcher but no once it was on the truck the numbers changed. And he wouldn't return my calls emails or even texts his famous words are ( get back to you soon ) was promised the reimbursement of the overage and was not done was promised calls or text back was not done. It's sad to have emails and calls and texts of allllll the conversations but yet nothing resolved. To this day almost a month later and nothing. Make sure if your brave enough to use this company your sure to check and double check how much is owed in because even doing so I did not get refunded. My car had scratches down the right side front and the top of the bumper had a crack and pealed paint as if it was backed up into something. Unbelievable!! GREAT WORK! NOT!
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
Rhode Island
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2023486-OZ
Quote or Order Cost:
$875

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 7/20/2015 11:34:00 AM
Hi Rene, Thank-you for taking the time to write us a review, and for allowing us to resolve the issues with your transportation. Sorry for the discrepancy We have refunded the difference . We are working with the carriers insurance to have the scratches fixed. Sorry for the headache. I am glad we were able to resolve the issues with this transport. Sincerely, Management