Company Response Review Report Review
Kimberly Freiley 360-200-6854

bostoncar Submitted this review about Auto Shipping Group LLC
Review made Live: 6/17/2015 10:54:00 AM
The customer service leading up to my car being picked up was great. Kimberly was prompt and responses and very helpful. Unfortunately the carrier that she selected was horrible. They were late in arriving and late in delivering my car and didn't know how to drive stick. That was a huge problem because my car was stick!!!

Getting my car on the flatbed was scary and did not instill confidence in the driver's skills. One time, my fiance had to try get my car up a little further on the flat bed and due to the steep incline it almost fell off the back of the truck. Ultimately, my fiance was the one who had to drive my car onto the flatbed.

Not once did anyone ever ask me if my car was standard or automatic so I assumed it didn't matter. Apparently it did matter because if we hadn't been willing to drive my car onto the flatbed it would have been a disaster.

I asked Kimberly for a refund and she told me there wasn't anything she could do. She told me that she told the dispatcher that they need to make sure the drivers can drive a manual and that typically drivers know how to drive a stick but as I experienced...that is not true!! SO disappointed and frustrated.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kimberly Freiley 360-200-6854
Quote or Order Cost:
$525

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 6/17/2015 11:11:00 AM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY GOING ON 9 YEARS NOW! A+ ACCREDITED! ELENA, I'd like to start saying that I am sorry you do not feel my customer service was 5 stars. I was in communication through the entire transport, even after hours at my home through text because I have that ability through my cell for the office. So I am unclear how you feel I was not in communication. As for the carrier: The carrier was a little delayed yes but that is why they give us estimated dates for pick up and delivery. You did not have an expedited order for a HAD TO BE picked up by a specific time. Your total transport from pick up to delivery was 24 hours. The carrier knew how to drive a stick, it is up to the customer if they take the initiative to drive it on to the carrier. We would NEVER suggest that the customer drives it on to the carrier. We cannot provide a refund because the vehicle was transported, undamaged in 24 hours. There was nothing done wrong. I did express to you that you were welcome to ask the carrier for a discount, but he had already told me no since he transported the vehicle. Again I am sorry that you do not feel that the service was 5 star, I am unsure what else I could have done to help.