Company Response Review Report Review
Writing their own reviews to offset bad ones posted. WATCH OUT!

Nensi Dupuy Submitted this review about Dream Auto Transport
Review made Live: 5/27/2015 2:18:00 PM
I am writing to dispute the response posted by Dream Auto Transport in regard to my initial review and to provide future customers with an accurate understanding of what they are getting into.

Per Dream Auto:
“Nensi was a last minute reservation and was informed that we possible wouldn't have enough time to obtain a carrier on her behalf. And once we did have a carrier able to assist and trying to negotiate with the carrier on the cost we were willing to pay.”

RESPONSE:
I made arrangements with them on April 21, 2015 on which they assured me that they had ample time to make the arrangement for April 30. Yes, as a military family we received last minute orders so 9 days notification was all I could give them; however, they informed me that there were not issues with the time line and in fact assured me there were no issues. I have email proof of this communication and the contract signed date that collaborates the time line.

Per Dream Auto:
“Ms. Nensi being frustrated and in a panic starts contacting other brokers companies that work in the same network so would be speaking with the same carriers. Who of coarse then talk Ms. Nensi into paying more to the carrier claiming they were expediting her service knowing that if they could offer the carrier more money he would stop negotiating with me.”

RESPONSE:
I did become frustrated after Dream Auto ignored my phone calls but would answer them when I called from a different phone number such as my neighbors. It became evident they did not have a driver or a way to get my cars on April 30 starting on Monday April 27. I called them numerous times and once I realized that they just ignored calls from my phone number, I contacted a single other providers who on Wednesday, April 29 told me that they would do everything possible to get my cars. And they did. My contract with that company was signed and made only 12 hours before the arranged pick-up was to take place.

Per Dream Auto:
“I let Ms. Nensi Know exactly what was going on and what that would do.That she would just be out bidding her self through another broker And reminding her that she is supposed to give us 7 business days to get a carrier assigned as for the contract we agreed on. But Nensi went ahead and had the other broker company steal the carrier we were negotiating with away by paying him more money. She Simply didn't allow enough time to complete the schedule and used the same carrier that we were getting to assist her but Dream Auto get no credit for it. And now she writing a review saying we no showed. What a slap in the face.”

RESPONSE:
Not only did I place my trust in these people as they knew I was traveling with two kids, 5 month old and a 2 year old, but I gave them every possible chance to show me they were able to get my cars. Since my flights were scheduled to leave the next morning and Chase completely ignored all communication from me the day they were supposed to get my cars, I did make arrangements with someone who was able to get my cars and store them until they were able to pick them up. Chase never even attempted to make an arrangement to store my cars anywhere until they were ready for pick up and we were flying out the next morning. I was forced to pay more just to get the storage for my cars until the company could ship them.


LASTLY:

Chase from Dream Auto informed me that he would issue a refund and after 30 days he has not. Then he started throwing back email responses about contract verbiage. To top it off, he admitted he had to ‘write reviews’ to offset my single bad review on this site.

After sending an email to all of the publicly published email addresses for Dream Auto, a guy named David responded. To my amazement he can actually professionally communicate and spell. He told me he tried to reach me after posting my first review to negotiate the refund, stating that if I had removed it he would have issued a refund.

So that is who you are dealing with. A company that bribes their customers whom they were not able to service into removing reviews or otherwise writes their reviews to keep their score up.

But as I told them, God and Karma work in amazing ways.
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920348-QO
Quote or Order Cost:
$1750

Company Response
Chase Hunnington from Dream Auto Transport Submitted this response.
Response Date: 6/4/2015 10:25:00 AM
Dream Auto transport can provide contracts for every client that has left a review. Further more Dream Auto Transport has been open since December 2010 how would a company thats writing there own reviews only have 48 of them compared to companies that has been open in half time that has hundreds. If dream auto transport was writing its own reviews we would definitely have more that just 48. This isn't a customer this a competitor posting a negative to hurt my company to try make the company seem unreputable to not lose anymore clients to dream auto.