Company Response Review Report Review
worst customer service experience

Jon Submitted this review about Truck It Transport Inc.
Review made Live: 5/20/2015 1:04:00 AM
My wife and I chose TruckIt Transport based solely on cost as they were about $50 less than the next lowest quote we received. What ensued was the absolute worst customer experience we have ever had for any transaction big or small.

I called the company on the day immediately prior to out pickup window to ensure everything was on schedule since we never heard from them previously (unlike the van line we recently dealt with who coordinated with us 5 days in advance to confirm their arrival). I was unable to reach anyone during their business hours which was odd. I tried again and eventually left a voicemail. Tried more times hoping to eventually be able to speak to someone in person which I assumed would be no problem since they have posted business hours. My wife tried also to no avail. I emailed them and alas got a response. Shockingly they were extremely hostile castigating us for "blow[ing] up my phones tying them up even more and making the response time longer for all of my customers" (this is an actual quote they replied with in an email!). This is how they treat their paying customers! An email exchange ensued where their hostility only worsened ultimately leading us to canceling the contract entirely. When you deal with these folks you are not only dealing with an unprofessional staff, but some folks who are really challenged in their ability as you will soon learn with your interactions with them.

We ended up signing with another broker who could not have been more friendly and professional (not to mention more modern compared to the website from TruckIt that is 20 years dated). We were happy to pay the 9% higher cost to the customer-friendly business and would have gladly paid far more. Avoid TruckIt at all costs!
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10321959
Quote or Order Cost:
$637

Company Response
Chris Cooper from Truck It Transport Inc. Submitted this response.
Response Date: 5/26/2015 10:54:00 AM
We are truly sorry your experience was not good with us. We do run into folks who think they own this world and we simply do not want customers like this. We gave this customer multiple chances to shape up his act but in the end it was easier to cancel. Its a shame because the vehicle was not even ready yet to be moved and customer wanted to know when it was getting picked up which was all explained in the greetings email. We hope in the future that you will have a pleasant experience with any companys you hire. Bossing people around, blowing up phones, among the other insults that you were doing is not how you treat anybody or any company, and we advise to actually read your emails as this was explained when booked and over the phone but customer simply did not want to listen/read to ensure a smooth shipping process. Good luck to you sir and god bless!!!!