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Shelby Submitted this review about Ship a Car Direct
Review made Live: 5/17/2015 7:10:00 PM
The customer service at Ship a Car Direct was great and my car was delivered on time and intact with no damage. My only complaint is that the car carrier company did not contact me when the carrier for my car was booked. I contacted the carrier company and was told someone would follow-up with a confirmation phone call the next day. A phone call was never received. I called two days before the scheduled pick up date and they said the car will be picked up a day later than the scheduled date. The car was actually picked up on the correct date. But communication is an area that needs to be improved on between customer and carrier.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
417581-HT
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/18/2015 6:09:00 PM
Thank you for your positive feedback, Shelby! Sorry your carrier was delayed with their communication. Glad it worked out in the end!