I first chose American Auto Transport to do my car transport. However, I wanted my car transported on date X, and they did not deliver on that date. All they told me was that it would be done "soon." That was not enough for me, so I called company Y.
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My car ended up being transported by a third company. Even though it was difficult to tell what would have happened if I did not call company Y, I could tell you the following about American Auto Transport.
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The person always responded before I paid my deposit. However, after that it was different. A different person not always responded to my email or voice mail. I can tell that their company has many people and complex (at least compared to company Y). I would also say that their company culture is "passive" and maybe too "cool."
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They did follow the contract, and they have my deposit. The contract only says "estimated" date of shipment.
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If you are patient, and if you are okay with "hope" by itself (versus with information and communication surrounding "hope"), then you and American Auto Transport have the same style.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9523211
Quote or Order Cost:
$995
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