Company Response Review Report Review
Overall good experience

Nicole Submitted this review about AutoStar Transport Express
Review made Live: 5/12/2015 6:35:00 PM
I was contacted by Carlos at AutoStar after I had been in contact with another company about my transport and it was working on my transport details. Carlos asked if I still needed a transport and I explained that I did, but the other company had not been giving me much information. Carlos was exceptional at explaining the whole system to me. He informed me that he could start looking for a transport for me at that moment and went through the process step-by-step. During this time, he even waited for me to discuss the details with my husband, who was also impressed by his customer service. We both agree that Carlos earned our business. As for our actual transport time, there was a minor miscommunication between myself, Carlos, and the transporter. The transporter called me a week before the date I needed the transport and thought that he was picking my car up that next day. It was a bit stressful during that week of, but Carlos assured me that there would be a transport happening and not to worry. The transport ended up happening on Monday (my window was Thursday-Monday). My husband and I had to be assertive with the driver because he tried to delay our pick up by a half day. We were traveling across country and simply couldn't wait for those extra hours. So, he ended up meeting us for the pick up at a reasonable time for us. The car was dropped off conveniently at the correct location and perfect time. My experience with Carlos, the driver, and the driver's son (who met us to drop off the car at the end) was very good. As for the price, Carlos initially quoted me at $650. However, due to the urgency of my car needing to be picked up in Houston during a four-day period, he bumped my quote up to $750 in order to ensure that I would have a driver to pick up my car. It was a bit more than I wanted to pay, but I am glad it all went well and my car arrived in perfect condition! Carlos was easy to contact, responsive, professional, and helpful during this entire process!
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
659696-VY
Quote or Order Cost:
$750

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/14/2015 10:12:00 AM
From Carlos Meffe 888-802-8250 ext. 2250 Nicole thank you VERY much for the great review, I am very happy that things went to plan and everything went according to your schedule, you and Don were very nice people to work with, patient and understanding which made my work that much easier. If you guys or anyone else you may know that needs transport in the future give them my contact information and I will be more than happy to take care of them. Best Regard Carlos .Meffe@autostartransport.com 888-802-8250 ext. 2250