Dear Michael Reffler, We are really disheartened to hear of these issues. It seems that the carrier, D&A Trucking and their insurance company Essex Markel have denied your claim. Please know that we do not control the insurance companies, they have their own rules and regulations and to appeal their decision you can file with the State Department of Insurance and the National Association of Insurance Commissioners http://www.naic.org/, they have the upper hand on all insurance companies and can veto their decisions. D&A Trucking is still suspended due to your case and they can't take any loads ever again. They state they did not do the damage to your steering wheel and they do not perform interior inspection. Regardless of that, we have still suspended them. They can't do business with Montway. We also reported the issue to Central Dispatch, which is the national load board where all carriers and brokers interact, however they asked for proof the carrier caused the damage at which we failed because we have none, as you have provided us none. Their report is still pending for lack of documents. Montway never took possession of your vehicle, and we never damaged it either. Instead we helped you throughout and provided you valuable information for your claim as well as continued sanctions and negotiations with the carrier on your behalf. This review is more appropriate for D&A Trucking's profile page. We can only assist as far as your own proof goes. We don't have legal power to adjudicate against the carrier or their insurance company and collect the money from them. We have legal boundaries to abide by. We press business sanctions on the carrier to pressure them to come to terms with you. Even though we don't have prevailing proof we are still holding them responsible as we trust our customers, but that does not give us the legal right to take the money from them. In addition, you never sent us any documents or pictures regarding this case. We need your help (with proof and documents) so we can help you in return (with resolution). We can still attempt to negotiate resolution from the carrier if you please send us the required documents. We sincerely apologize for the inconveniences you have faced with D&A Trucking and their insurance company, Essex Markel, however please recognize the fact that Montway did not take possession of your vehicle and did not damage it, but has only helped you with your claim from the very beginning, as you are our valued customer. It is only fair if you place the review for the company who actually damaged it or the company that denied your claim and not for Montway. Montway is 100% dedicated to the customer and our service and care is unmatched! Thank you for your consideration and looking forward to assisting you.