Company Response Review Report Review
Security

Mindy Submitted this review about Ship a Car Direct
Review made Live: 4/20/2015 6:17:00 PM
Second time in less than 6 months we have used Ship a Car Direct, both times dealing with Kay, and extremely pleased with the sense of security she gave us, that everything would work out, and it did. The only trouble I had was when she was not available and had to contact off hours I was with someone who spoke very poor English, and he gave us an inaccurate time, seemed like he just wanted to get me off the line. I would use this company again if need be. Thanks Kay
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
423110-WL
Quote or Order Cost:
$875

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/20/2015 6:41:00 PM
Thank you for your feedback and the repeat business, Mindy! Sorry you weren't happy with our after-hours coverage, it's a new service and we are still working out the kinks. For what it's worth, timing estimates are usually projections - even if you call during regular business hours. As drive times fluctuate with traffic, weather, maintenance issues or other customers; it's realistic to leave some wiggle room around the estimates.