Company Response Review Report Review
Car Still Missing! Transport from PA to OR

Martin Submitted this review about DIY Transport Inc.
Review made Live: 4/21/2015 4:57:00 PM
We needed to transport our car from PA to OR quickly because we were moving. We first spoke to Gail on 3/20/15. She informed us the vehicle would be there in five days so by DOT math the vehicle should have been in Clackamas, OR by 3/29/15. Once she told us this we made an agreement for $1550. She asked for credit card info to have on file to lock the price so they could contact drivers.

After Gail received the credit card info, she then said 1550 was not enough to move the vehicle and that they would need another $100. We verbally agreed to $1650. The vehicle was supposed to be picked up on 3/22/15. On 3/23/15 we began looking at other companies. Angel called (another transport consultant) 3/25/15, and gave me a 90% guarantee the car would be picked up the next day to be shipped. However, the car was not picked up until 3/28/15.

Once picked up we received notice it would be delivered in Portland, OR by 4/8/15. We left the car with a neighbor who informed us the vehicle was being shipped to CA! We called Gail to clarify because she never informed us of such. Gail said it would go by train to CA then a driver would bring it to Portland.

On 4/9/15 Gail called to tell us that our vehicle is in California and would not be delivered until 4/18/15. I then requested to speak with Gail's manager, Terry Ann. Terry Ann said they were working to get a driver right away and would look into compensation given our dissatisfaction and the poor service. I spoke with Terry Ann 4/17/15 to get an update. She said the car was still sitting in CA because the drivers want more money or all their drivers are in FL. As always, they are "doing everything they can" but the car is sitting and there is nothing they can do until a driver bids to bring it.

This company is fraudulent!! They must only post good reviews. They failed to provide any service they stand for. They picked up our car, got our credit card information and left us stranded. I am now taking legal action and will seek police involvement because it is 4/19/15 and our car is yet to be delivered.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Black
Quote or Order Cost:
$1650

Company Response
joseph from DIY Transport Inc. Submitted this response.
Response Date: 5/4/2015 4:42:00 PM
Mr. Martin, As you stated, when you contacted diyTransport you were in a situation where your vehicle needed to be moved quickly.. We always advise our customers to make their reservation at least two weeks in advance for a cross country move. That being said the price quoted to you was not $1550 it was $1750..we try to relay to customers all the time that these prices are bids. Furthermore, it becomes very difficult when a customer names their own price and does not take our recommended price, because these are the problems we run into. For anyone reading this please understand that these are not guaranteed prices and we do not sell it as such