Company Response Review Report Review
Don't let this company scam you and leave you stranded

Jeanna Submitted this review about Mercury Auto Transport
Review made Live: 4/10/2015 12:44:00 AM
0 stars for this scam of a company. I se up a vehicle transport with Douglas Jimenez and although I was warned by other companies about him and Mercury I decided to go with them anyway. Douglas had me sign a contract, lured me with a great price and then completely stopped communicating with me 3 days before the so called scheduled pick up date. My husband got orders to California from Virginia and we needed to ship our car because a family of 5 with one on the way would have traveled safer without an additional car in tow. He told me I was locked in and that a driver would contact me 24-48 hours before pick up, of course that never happened. We ended up towing our car and thankfully we made it safely. Then 2 weeks later I had a lady call me to see how the transport went...seriously!!!! So when I told her what happened she proceeded to tell me Douglas's dad had a heart attack...ok call me heartless but pick up was supposed to be 2 weeks ago, haven't heard a peep from anyone but they were quick to take my money. I guess business stops if something happens to an employees family member. In any event I already contacted my bank to file a dispute and get my money back. So everyone BEWARE!!! This company is a scam, the reviews are fake and they have no problem lying and taking money from people, in this case a military family moving across the country. Lowest price is not always best...this company will take your money and leave you high and dry.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1099699-sl
Quote or Order Cost:
$950

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 4/10/2015 12:18:00 PM
We are very sorry for the issues with your transport. We have refunded the deposit to your account. The carrier we had scheduled had issues with his hydraulics on his truck , and was not able to make the pick-up as promised. We work very hard for our reviews and our customer..Unfortunately mechanical issues do happen from time to time and can cause delays and headaches for everyone. Douglas was out of the office due to a family emergency , but someone is always here to answer calls and questions. Sincerely, Management