Company Response Review Report Review
NY-MN/ND

Natalie Submitted this review about Auto Shipping Group LLC
Review made Live: 2/16/2015 3:08:00 AM
After my experience with auto transporting I will never ever do it again. But my decision has nothing to do with Chell Hart...

I first got in touch with Chell because my mother had spoken with her and told me she was knowledgable and pretty much knew everything about the auto transport industry, which she did. She was very easily accessible via email, text and phone. If you sent her an email, text message or left her a voicemail she returned it in an efficient and timely manner which I appreciated ton. She also made sure to keep me in the loop about everything and stayed in touch until I finally got my car. So I don't want you to think I have any ill feelings towards Chell in regard to the story I will tell. In fact if I was to ever decide to get my car shipped again she's the ONLY person who I would trust because you know she'll get the job done.

My decision is because the carriers royally screwed me in my transport and it ended up costing me well over the amount of money I ever wanted to spend on transporting my car from Long Island, New York to Fargo, North Dakota (when the initial plan was to Minneapolis, Minnesota). I should have just driven all the way out there myself like I had initially intended on doing. Would have saved me a ton of aggravation that I encountered during an already highly stressful time for me..and a crazy amount of money too.

It took days to finally find a carrier who would do NY-MN with a bit of back and forth on cost. The carrier finally picked up my car on Sat 12/14 and we made it very clear that I needed it by Wed 12/17. Usually people have a one or two day flexibility but I didnt. I needed it when I needed it and that was it. They took my car then on my birthday (on Tues 12/16) I get the phone call that something happened and my car is no long en route to MN. The terminology they gave me was that it had been "hijacked." The driver who took my car and even promised me he'd take care of my car just left it had some storage center in Chicago and was put on another route. Don't know about you but Chicago is NOT Minneapolis. And how can a carrier that signs a contract to do a gig just go back on their word just like that with no remorse?!?!?! I was livid.

While I was already beyond stressed about my entire relocation process I had to back-up and deal with the auto transporting process all over again. I needed the car to be in Minneapolis by the time I flew in the following day so I could drive the rest of the way to Fargo, North Dakota. Obviously that wasn't going to happen so I'd have to get a rental that costed me $400 for 48-hours...After playing the money game yet again for awhile we finally found another carrier willing to get my car in Chicago and bring my car to Fargo obviously missing the deadline for 12/17. My car did not arrive on time. It arrived Thurs 12/18 at 10/10:30pm.

My auto transporting process was an absolute nightmare. (I spared you the full details.) I honestly intend on never ever doing it again. Tons of aggravation and the number amounts in the cost of it just kept going up and up and up reaching damn close to $2000...but I've learned to never say never with things so if I ever should end up unfortunately doing it again there's no other person I'd trust to do it then Chell Hart. You know that you WILL get your car one way or another safely to you. You know that she will NOT disappear once you give her your credit card digits (like so many of the horror stories you hear). Yes, I had a really bad transporting experience but all in all there's no one else that I would have rather gone through it with then her.

Thank you, Chell!
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
North Dakota
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1013869
Quote or Order Cost:
$1800

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 2/16/2015 12:22:00 PM
Chell Hart **(360) 464-1039** chellh@autoshippinggroup.com Dear Natalie, I really didn't think you would leave me a review after the horrible weekend we went through getting your car all the way to Fargo North Dakota, so I really appreciate that you have taken the time to outline your shipping story. I believe that the main reason everyone should research the brokers reaching out to them when they need to ship a vehicle is because there ARE things that can go wrong during shipping. Miscommunication is inherent anytime you have multiple people communicating- especially through language barriers- about a project. I was glad I could be there for you when things went sideways. I was soo worried about you when I found out you were not going to have your car delivered to the specified location on the specific day. I personally felt like I had ruined your birthday. (I was more upset with the carrier when he failed to have your car to you after asking for a cost increase because he was SURE that he could have the vehicle ready for you on the delivery end.) I worked hard to get that carrier to discount your cost- which he did- and we have put him on the list of non-use for the next six months. The thing I appreciated the most about you was your willingness to keep working with me when this went wrong. You mother was a huge help, and I have to share credit for your car only being one day late with my bosses. They allowed me to eliminate my broker fee for the second carrier to help keep your costs as low as we could. And I have to thank Mr. Gorban for coming out of the woodwork, dropping another car he was going to get paid more to load, and then straight-lining his auto hauler to Fargo when I called and told him about your plight. I can accept a single star rating- even though I feel the single star rating should have been assigned to the carrier that made the mistake. I know that you can't make everyone happy all the time, and I am so pleased that your trust in me wasn't tarnished though that crazy weekend. I hope you are settling in to your new surroundings, and I hope you will refer me to others if you know they HAVE to ship a car. Thanks again for sticking with me! Chell Hart