Company Response Review Report Review
2014 range rover sport damage

Ricky H. Submitted this review about Direct Express Auto Transport
Review made Live: 1/21/2015 9:38:00 PM
Direct transport should be more careful of who this use in their network. "I trans auto" transport company scratched my range rover. It's was inside an enclosed trailer and in order to walk to the front, they would need to slide against my car. Their jacket zippers keyed both slides of my $100000 car. They don't care about the car. Since it was delivery at 10:30pm no one saw the damages till the next day. Plus when they were late to pickup the car they turned off the phone and the dealer waiting for them but no show! Terrible I would never use this service again.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
148620
Quote or Order Cost:
$1834

Car Condition
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 1/22/2015 10:44:00 AM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Ricky Hom is dissatisfied with the service. Mr. Hom makes an assumption regarding the drivers zipper. More likely is the car dealer 3,000 miles away hid the imperfection on the presumably used vehicle. We wish Mr. Hom lots of luck in all his future endeavors.