This complaint is invalid. The customer's explanation of the situation is inaccurate and misconstrued. We actually had a carrier the day after the order was booked. The customer asked us to hold off and that they wanted to change the transport date to the end of the month. Two weeks later, the customer called and said they wanted to cancel the order completely. It states very clearly in our shipping agreement, which is required of every customer to sign, that after 48 hours the brokerage fee is nonrefundable. It also states that once we locate a carrier for the transport, the service has been rendered and the deposit is nonrefundable. We are sorry that the customer is not happy with the outcome of this situation, but we have done absolutely nothing wrong. We would be happy to provide a copy of the shipping agreement and credit card authorization that was signed by the customer for this particular order.