The lack of responsibility or involvement in the transport delays by the broker, Envisions Relocation, was extremely poor. The car was picked up as promised on a date that Envision guaranteed would insure delivery as requested. The vehicle was delivered 7 days late. Only by dealing directly with the carrier was I able to track the vehicle and coordinate its final delivery. It should be noted that the carrier CFR Rinkens, especially Joey Ruiz, were extremely accommodating and took responsibility for their part in the delay. Including a discount on the final payment to compensate me for a rental car. I would never contract with a broker again after this experience.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
79440-BO
Quote or Order Cost:
$900
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