Overall Customer service was poor and very disorganized. The driver never contacted me for pick up even after being informed by email and phone call from the call center that someone would be in touch to arrange a pick up the day before the supposed schedule pick up. I still did not hear back and the next day by noon, no one had called so I had to call and harass the call center again. By the time a driver got in touch with me, the window I was available to be present to pass my vehicle to a driver had closed so I had to arrange for a pick up a day later. Also, the customer service girl I spoke with sounded as if she didn't understand English very well and seemed somewhat incompetent in taking my message and had to push my call to a supervisor. This supervisor was yelling at the driver for not calling me while I was still on the line. When the car was ready for delivery, they kept calling my phone when in the paperwork, I specified for them to get in touch with a sibling in California as I am located in NY. They then made an excuse to say that there was a digit missing from the number provided and that's why they called me instead of my sibling. This is an example of poor listening skills and poor organization on their end as I speciifically provided 2 different numbers on the receiving end of the vehicle in the case they couldn't get a hold of the first sibling. They obviously didn't even try the 2nd number or didn't bother taking it diown when provided the info. in general, it seems like the customer service team answering the phones are not communicating well with the drivers/shipping company and the driver/shipping company is very disorganized and sloppy.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
148264
Quote or Order Cost:
$1159
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